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Customer Orientation @ Heinrichs Weikamp
Posted by: amdrax ()
Date: October 12, 2013 02:19PM

Hello,

I just wanted to share a great example of customer orientation and service with Heinrichs Weikamp. We had an older OSTC 2N which developed some display issues (missing pixels) over time. After the issues got worse I had sent an email to Heinrichs Weikamps and they told me to ship the OSTC to their factory to have a look. Response time was around 20 minutes!

One day after receiving the computer they sent me an email to tell me that a brand new OSTC2C had been shipped to me. By the way: our old OSTC was out of warranty!!!

I think, that's a great example of customer orientation and service and I thank Heinrichs Weikamp for this!

Outstanding!

Thanks,

S.



Edited 1 time(s). Last edit at 10/12/2013 08:10PM by amdrax.

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