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Charging issue - blinking red light
Posted by: gorcio ()
Date: March 26, 2017 03:32PM

Hi,

somehow, I have never been able to charge mu unit fully, in one go. Usually it starts charging fine, then at random inteval, it starts blinking red light. It requires disconnecting the charger, reconnecting it and then continuing charging.
While I can charge my unit, it requires monitoring and that's a bit annoying. Would you happen to have any idea what might be going on ? It is not a position of the charger, because this is actually fixed.

Best regards,
gorcio

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Re: Charging issue - blinking red light
Posted by: heinrichsweikamp ()
Date: March 26, 2017 07:57PM

Hi Gorcio,

That's the overtemperature warning of the charger. No need for you to do anything, charging will resume automatically. We have set the overtemp-warning to 45°C, which is very conservative, to protect the battery in the OSTC4.

Regards,
Matthias

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Re: Charging issue - blinking red light
Date: April 01, 2017 08:35PM

as much as I love this computer ... I think its the best computer I have owned and believe me in 16 years I have owned a lot ... charging it is like 1 out of 100 score

charging this is giving me a nightmare



Edited 1 time(s). Last edit at 04/01/2017 08:36PM by sadsani@gmail.com.

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Re: Charging issue - blinking red light
Posted by: heinrichsweikamp ()
Date: April 03, 2017 01:45PM

Hello,

We've changed the Qi charging standard to 1.2 which is way less critical in positioning of the charger. What's your serial number? If it's one of the first units (like first 150 or so) we can modifify the charging circuity here free of charge.

Regards,
Matthias

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Re: Charging issue - blinking red light
Date: April 07, 2017 08:52PM

how can we do that? Will the fix be to the computer itself?

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Re: Charging issue - blinking red light
Posted by: gorcio ()
Date: April 08, 2017 09:23AM

How long would such change take ? I am tempted to send my unit ...

Best regards

gorcio

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Re: Charging issue - blinking red light
Posted by: heinrichsweikamp ()
Date: April 10, 2017 01:17PM

Hi Gorcio,

We can do the modification within one day - but the computer needs to be at our place for this. Please contact us directly: info@heinrichsweikamp.com

regards,
Matthias

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Re: Charging issue - blinking red light
Posted by: gorcio ()
Date: April 14, 2017 08:18PM

Ok - will get in touch with you ... probably just before going on a longer work trip or when I know for sure I won't need the unit. But I will certainly contact you - thank you for your flexibility and your readiness to support your customers :-). As always - your support should be an example to other producers.

Best regards
gorcio

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