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Problems right button
Posted by: deep150 ()
Date: November 20, 2017 07:43PM

Problems with the right button. No menu selection possible.

What now ?


Ho to send in ?


Again and again problems with the OSTC4 !!!!!!!




grinning smiley thumbs down


CLE



Edited 2 time(s). Last edit at 11/20/2017 07:49PM by deep150.

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OSTC4 - Subsurface Probleme
Posted by: deep150 ()
Date: November 05, 2017 11:43AM

Hallo, habe folgendes Problem:


Ich nutze Subsurface am PC zum auslesen des OSTC4 Logbuch.

Nun kann ich plötzlich die neueren Daten des OSTC4 nicht mehr auslesen.
Subsurface - PC - OSTC4 haben eine Verbindung. Es wurde keine Datei am PC geändert und auch kein Update durchgeführt.


Öffne ich die bestehende Datei in Subsurface, hier sind ca. 180 Einträge - werden die neuen Tauchgänge (ca.10 Stück) nicht heruntergeladen.

Öffne ich eine NEUE DATEI kann ich die Daten der Tauchgänge 120 - 180, die noch im Logbuch des OSTC4 sind herunterladen, jedoch nicht die letzten 10 Stück.

Habe bereits einen NEUSTART am OSTC4 durchgeführt - ebenso ohne Erfolg !!


Ist dieses Problem bekannt ?? Was kann ich machen um die weiteren Tauchgänge auszulesen.


Danke

CLe

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Re: OSTC4 - Subsurface Probleme
Posted by: glance ()
Date: November 09, 2017 10:03PM

I've google translated your post so I could read it.

There's probably a bug in libdivecomputer which i'm looking at. It has to do with some odd logic in libdivecomputer on how it figures out which dives to download.

I haven't had the time to fully understand whats going on there, but I plan to.


//Anton

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Re: OSTC4 right button does not work - rechte Taste (Menü) funktioniert nicht
Posted by: heinrichsweikamp ()
Date: November 20, 2017 07:45PM

deep150 Wrote:
-------------------------------------------------------
> Problems with the right button. No menu selection
> possible.
>
> What now ?

As discussed on the phone today with your dealer, the unit should be on the way to us already.

We'll take care of this then.

Regards,
Matthias

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Re: OSTC4 right button does not work - rechte Taste (Menü) funktioniert nicht
Posted by: deep150 ()
Date: November 21, 2017 10:01AM

Hi Matthias,

thank you, is nice - but still annoying. Again and again to have problems makes me very thoughtful.

History:

20.07.2017 bought.
First OSTC4 - flooded --> wait to return
Second OSTC4 - warranty exchange
Logbook can not be read
Menu button does not work - gas change is no longer possible
20.11.2017 waiting to be returned .........


Total:

I have no OSTC4 for more than a month, the dealer has the shipping costs and can bear my anger!

Whether the OSTC4 was the RIGHT CHOICE?

CLE

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Re: Problems right button
Posted by: heinrichsweikamp ()
Date: November 21, 2017 10:54AM

Problems happen sometimes, unfortunately. But what do you expect with these posts here? As the time of this post everything has been discussed in the background already.

As soon as we have the unit we'll take care of this.

regards,
Matthias

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Re: Problems right button
Posted by: ricardo666 ()
Date: August 12, 2018 06:09PM

Hi,

I have the same issue with my OSTC 4, no access to the menu at all, my problem now is that the dealer is not in the US where I live so now I'm stocked with an expensive piece of equipment that doesn't work. Can I directly send it back to Germany to have it fixed???
This would be a good diving computer if it worked.

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Re: Problems right button
Posted by: heinrichsweikamp ()
Date: August 12, 2018 06:10PM

I have just answered your mail with all details...

regards,
Matthias

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