OSTC4 bad battery
Posted by: cad405 ()
Date: September 13, 2019 08:53PM

Hi, just have my OSTC4 since May and dived no more than 10 times and not deep (trainning).

I have dived last weekend and today I was preparing the equipment for this weekend when I found the computer was not responding. After trying unssucessfully to charge it, I decided to open the battery compartment for the first time: the battery is with liquid as well as everything in the compartment.

Help me on how to clean the computer.

Thnks.



Edited 1 time(s). Last edit at 09/13/2019 09:01PM by cad405.

Attachments: IMG_0866.jpeg (471.1 KB)   IMG_0868.jpeg (488.4 KB)   IMG_0867.jpeg (348.7 KB)  
Re: OSTC4 bad battery
Posted by: swissdiving ()
Date: September 13, 2019 09:19PM

Probably better email HW directly. I would send it to HW to be fixed and checked.

Cheers,

Hansjoerg

--> 2N ¦ 2201 / 3892
--> OSTC4 ¦ 257 / 392 / 424

RTFM

Re: OSTC4 bad battery
Posted by: cad405 ()
Date: September 13, 2019 10:49PM

swissdiving Wrote:
-------------------------------------------------------
> Probably better email HW directly. I would send it
> to HW to be fixed and checked.


Thanks. I have sent an e-mail to the shop email Address (I do not have the Address for the customer support).

Yes, I would rather send it to HW, but I am worried as I am on tek trainning and this will dealay everything.

Re: OSTC4 bad battery
Posted by: panagio2 ()
Date: September 14, 2019 10:07AM

Rinse the battery compartment with alcohol. Then use some kitchen towel to get it dry and leave it open to fully evaporate. Your battery must be replaced.

You should email HW anyway.

Re: OSTC4 bad battery
Posted by: heinrichsweikamp ()
Date: September 14, 2019 12:29PM

Hi,

Seems that the battery leaked and this should be checked at our place. We can send you a free rental unit for your course so you don't have to wait for your OSTC4 to come back.

regards,
Matthias

Re: OSTC4 bad battery
Posted by: cad405 ()
Date: September 14, 2019 07:14PM

heinrichsweikamp Wrote:
-------------------------------------------------------
> Hi,
>
> Seems that the battery leaked and this should be
> checked at our place. We can send you a free
> rental unit for your course so you don't have to
> wait for your OSTC4 to come back.
>
> regards,
> Matthias

Thanks for the great service.

Re: OSTC4 bad battery
Posted by: cad405 ()
Date: September 27, 2019 08:23PM

I have to report an excelent service. It is everything sorted out already.

Re: OSTC4 bad battery
Posted by: heinrichsweikamp ()
Date: September 30, 2019 03:36PM

thumbs up

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