OSTC+ Tech is not charging since the update

[Kehrmaschine]

Hi guys

I have a new problem with one of ours OSTC+ Tech. Since the update to the new firmware it won’t charge any more. The charging dongle is flashing green but faster than normally. Does anybody have a solution for this problem?

An additional minor Problem with Bluetooth Connection to my iPad. It will show the OSTC, but when you tap onto “connect” button, the button would disappear - this was the case also with the previous software version.

The second OSTC is charging normally and also the connection to the OSTC Configurator is working without problems.

Best regards

[heinrichsweikamp]

Hi,

"T2" is shown in front of the battery voltage?

regards,
Matthias

[Kehrmaschine]

Yes Matthias
T2 is shown, currently 3.7V

Best regards

[heinrichsweikamp]

Hi,

Sorry for the delay - can you please re-download and reinstall the 3.10 (release date in the menu should be 07.05.2020 then) and check if the problem is solved?

Regards,
Matthias

[Kehrmaschine]

Hello Matthias

Done as recommended, tested with two different chargers and two different batteries. It does not charge. We have switched now to a normal AA battery. It is a new unit we have got in exchange last September after the problems with the buttons on the previous one.

Best regards