OSTC Plus-sport crashed

OSTC's running hwOS sport or tech
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Saloondiver
Posts: 4
Joined: Saturday 1. August 2020, 11:15

OSTC Plus-sport crashed

Post by Saloondiver »

After update to firmware 10.67 I started to have problems after the first dive.
The computer didn’t go to sleep anymore.

When trying it now for preparing a dive, I’ve noticed that the right button didn’t respond.
Tried to reseat the battery, but now the computer stays at start screen with play (triangle) and BT icon
Battery was 100% before.
Saloondiver
Posts: 4
Joined: Saturday 1. August 2020, 11:15

Re: OSTC Plus-sport crashed

Post by Saloondiver »

After reseating again and waiting several hours the computer came back alive.
Now I’m having problems with what I think a sticky right button.

The button is giving commands without being pressed.
I’ve reset the button sensitivity from my phone without succes
Also reinstallation of the latest firmware didn’t help.
Saloondiver
Posts: 4
Joined: Saturday 1. August 2020, 11:15

Re: OSTC Plus-sport crashed

Post by Saloondiver »

Still having problems. Right button is still giving false signal. Computer sleep status is not working. Battery dead after one week.
After restart from empty battery it always jumps to 25/05/2020. Around the time the issues began.
This is my second computer. First was replaced because battery issues. On this computer it is my second battery.
Saloondiver
Posts: 4
Joined: Saturday 1. August 2020, 11:15

Re: OSTC Plus-sport crashed

Post by Saloondiver »

Problems with the button were solved with the latest sport firmware.
The new battery now lasted more than one week. That is not normal, but I could live with it.
Last week. I tried to recharge the computer a second time after 2 weeks without diving.
When starting the computer the left button was giving a false contact again.
Same problems my first computer that was replaced. Reseating the battery did not solve the issue.
Ik took it along with a dive in the hoop that pressure solves it, but also no succes.
This results in a useless computer.
After the issues with my previous computer and now all the continuous problems with this computer I’ve lost faith.
I was allready diving with my 16 year old suunto as backup that never gave problems.Now it’s my only computer again.
heinrichsweikamp
Posts: 4370
Joined: Sunday 13. May 2007, 18:07

Re: OSTC Plus-sport crashed

Post by heinrichsweikamp »

Hi,

You never contacted us back. Please email us at info@heinrichsweikamp.com and we get this sorted quickly.

Regards,
Matthias
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