OSTC 2 cannot connect in Win10 to upgrade firmware?!?

Ostc2NotWorking

ISSUE IS WITH UPGRADE OF FIRMWARE OF OSTC 2!

This is a followup from the previous subject as it was closed by admins to continue:

read.php?2,17780

Ok, so we are trying to upgrade to the latest firmware and when connected to the computer, the upgrade button is DISABLED:

https://ibb.co/kg73wQ

https://ibb.co/dfHaAk

If we try this in BootLoader v2 it cannot connect to it:

https://ibb.co/fQPSO5

In both programs connecting to the ONLY other option and that is COM 4...both applications hang and CRASH.

Please help as we are desperate, the computer must be upgraded to new firwmare (it went all white with your notification of it), and we cannot do it.

Thank you!

scubatinoo · Post by **scubatinoo** » Monday 24. April 2017, 09:47

Are you trying to upgrade the firmware by bluetooth? Why don't you use a USB-Connector?

hi,

What kind of OSTC2 are you using? A one with Bluetooth or with USB?

Regards,
Matthias

Ostc2NotWorking · Post by **Ostc2NotWorking** » Monday 24. April 2017, 17:24

Hi everyone,

A Bluetooth one...we cannot connect it via USB as far as I know.

It came with the charging pad.

Thnx!

Ostc2NotWorking · Post by **Ostc2NotWorking** » Monday 24. April 2017, 17:57

-- moved topic --

Upgrade of this OSTC is described here: read.php?6,14509

Regards,
Matthias

Ostc2NotWorking

Yes, but we've tried this as described above and it's NOT working.

What will we do?

Hi,

Most likely you're pressing on "Connect" and then the update is not possible. Use the button "Update firmware" without prior "connecting" and you should be able to do so.

Regards,
Matthias

hosebei · Post by **hosebei** » Thursday 4. May 2017, 17:22

Hello,

I got the same problem since I have upgraded to Windows 10 1703 (Creator Update), before it worked with Windows 10 1607.
The Bluetooth connection will not show a Com Port within the Hardware tab.
Also the OSTC Companion does not show a Com-Port to select.

Any advises?
Thank for your help in advance.

Post by **heinrichsweikamp** » Friday 5. May 2017, 11:21

I heard from the "Creators Update" issue before. Right now, we have nop solution but I'm pretty sure this will be fixed with a Windows update soon. It happened before with Windows 10 and one update later it worked again.

regards,
Matthias

hosebei · Post by **hosebei** » Friday 5. May 2017, 11:23

Hi Matthias, thanks for your feedback regarding this issue.
Is there I way to ensure that MS will deliver it?

regards, martin

Post by **heinrichsweikamp** » Friday 5. May 2017, 11:25

hosebei Wrote:
> Is there I way to ensure that MS will deliver it?

I don't think so. But I'm pretty sure they already know about it. A quick google for "Creators Update Bluetooth Issues" found so many different problems that MS should already know about it...

Regards,
Matthias

deco3690 · Post by **deco3690** » Monday 15. May 2017, 11:28

I had some issues earlier connecting Win10 on Surface Pro4 through bluetooth to my OSTC3; maybe this might help.

I initially tried using the Connect method, but it kept showing Download mode and I could not upgrade the firmware. OSTC Companion did not recognise the device as an OSTC3. I finally got success with the following:

1. Quit OSTC Companion, and relaunched it, and clicked on "Upgrade Firmware" without clicking on Connect first. This seemed to put in into Service mode connection and the firmware upgrade started.
2. I did get a "Error:Readbytes". The upgrade itself does not seem to happen and I removed the battery to reboot. However, retrying the upgrade twice, and getting through a timeout error, the firmware did succeed.

forum.heinrichsweikamp.com