Charging Problem

[PaulW]

I have 2 OSTC Mk1 which I am unable to charge after being in storage.

The blue LED on the USB interface is lit. A faint flashing orange light is present on the OSTC itself as well as a faint blue USB on the OSTC as well. From time to time a line flashes across the screen too.

After several hours of charging, the OSTC is not able to start it up.

Thanks in Advance

Paul W

[heinrichsweikamp]

Hi Paul,

Unlikely but possible is that the battery drained completely. The unit will enter a battery saving mode and stop all normal operations. Try a magnet reset then (See attached picture). USB-Power must be attached in order to trigger the reset.

But, I think this is related to a more serious battery or hardware problem. Please contact us directly then: info@heinrichsweikamp.com

regards,
Matthias

[PaulW]

Many thanks for your reply. I'll try your suggestion and post the result.

Regards

Paul W

[PaulW]

I have tried a mgnet reset as suggested, but as you suspected this has not been succesful.

I have sent a mail explaining and asking what to do next.

Best Regards

Paul W

[PaulW]

As recpmended by mail, a reset on the inerface unit sorted this problem on both computers.

Many thanks for the prompt help.