forum.heinrichsweikamp.com

HW
I need to replace two of the 4 bolts on the backplate as I have worn the heads and on the HW site shop a set of these are E7-50 yet postage to the UK is E16-50.........How, Why? Surely this is excessive by any standard as these 4 bolts are tiny and light so what is wrong with an envelope and a stamp?
I am sure that all this could be covered by the initial E7-50 charge????

Hi,

Just email us directly: info@heinrichsweikamp.com and we'll post you the srews for free. It's "just" a wrong setting in our shop software that adds so much shipping...

regards,
Matthias

Matthias
Many thanks and I have emailed my details today as you asked.
Thank you

HW/Mathias
It is so refreshing to find a company with an excellent customer service ethos.
THANK YOU