forum.heinrichsweikamp.com

Hi.

Having an issue with my OSTC 2.
It starts up on the QI charger with a blue arrow and if I press the buttons a Bluetooth icon. Does nothing else. Not used in a while so presume it was completely flat battery.
What can I do to reset etc get it working again.

As a side note are you still selling the replacement backs for the ostc2. One of the bungee mount holes has broken off - glued it on but would prefer a replacement
Thanks.
Mark

Hi,

Spare backplate are available from us, please contact us directly then: info@heinrichsweikamp.com

Now the other issue: When the Bluetooth Icon appears, press the left button in order to start the OSTC. A sufficient charge level is required (5% or so) in order to start. So give the unit some minutes on the charger first.

Regards,
Matthias

Thanks for the quick reply.
It starts now but goes straight into dive mode - only the dive menus are available.
6% charge showing.
Put it back on the charger.
Any advise.

Did you remember the firmware version? Try a magnet reset (Available on the OSTC 2 2015):

- Put on charger
- Toggle a hard reset with a magnet in about the center of the screen.

Needs to a quite strong magnet and only works while being charged.

If this still does not work properly, please get in contact with us directly.

regards,
Matthias

Thanks Matthias

No luck getting anything to work properly on the OSTC 2.
I will email for instructions on where to send it to for servicing.

Many thanks
Mark Rowe
OSTC2 11375

Hi Mark,

We'll take care of that in a few days.

regards,
Matthias