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OSTC4 bad battery

Posted: Friday 13. September 2019, 20:53
by cad405
Hi, just have my OSTC4 since May and dived no more than 10 times and not deep (trainning).

I have dived last weekend and today I was preparing the equipment for this weekend when I found the computer was not responding. After trying unssucessfully to charge it, I decided to open the battery compartment for the first time: the battery is with liquid as well as everything in the compartment.

Help me on how to clean the computer.

Thnks.

Re: OSTC4 bad battery

Posted: Friday 13. September 2019, 21:19
by swissdiving
Probably better email HW directly. I would send it to HW to be fixed and checked.

Re: OSTC4 bad battery

Posted: Friday 13. September 2019, 22:49
by cad405
swissdiving Wrote:
-------------------------------------------------------
> Probably better email HW directly. I would send it
> to HW to be fixed and checked.


Thanks. I have sent an e-mail to the shop email Address (I do not have the Address for the customer support).

Yes, I would rather send it to HW, but I am worried as I am on tek trainning and this will dealay everything.

Re: OSTC4 bad battery

Posted: Saturday 14. September 2019, 10:07
by panagio2
Rinse the battery compartment with alcohol. Then use some kitchen towel to get it dry and leave it open to fully evaporate. Your battery must be replaced.

You should email HW anyway.

Re: OSTC4 bad battery

Posted: Saturday 14. September 2019, 12:29
by heinrichsweikamp
Hi,

Seems that the battery leaked and this should be checked at our place. We can send you a free rental unit for your course so you don't have to wait for your OSTC4 to come back.

regards,
Matthias

Re: OSTC4 bad battery

Posted: Saturday 14. September 2019, 19:14
by cad405
heinrichsweikamp Wrote:
-------------------------------------------------------
> Hi,
>
> Seems that the battery leaked and this should be
> checked at our place. We can send you a free
> rental unit for your course so you don't have to
> wait for your OSTC4 to come back.
>
> regards,
> Matthias

Thanks for the great service.

Re: OSTC4 bad battery

Posted: Friday 27. September 2019, 20:23
by cad405
I have to report an excelent service. It is everything sorted out already.

Re: OSTC4 bad battery

Posted: Monday 30. September 2019, 15:36
by heinrichsweikamp
(tu)