OSTC 2 - bluetooth issue

domino_x · Post by **domino_x** » Saturday 15. August 2015, 19:36

Hi,

I have the new OSTC 2 and I use a macbook pro (Yosemite 10.10.4). I try to connect the OSTC 2 to my computer. After 4-5 trials, I finally did it (but the bluetooth connection is not very stable).

Unfortunately I was not able to download the dives (subsurface, macdive). I also tried to update the firmware using OSTC Companion, OSTC-Planner and SubSurface. Every time, it failed.

Have you got the same issue? Is my OSTC 2 defective?

It would be good to test your devices before selling them...

steficic · Post by **steficic** » Saturday 15. August 2015, 20:44

Hi,

I have also OSTC 2 and MacBook Pro Yosemine 10.10.4

If this can help:

To make work the Bluetooth connection, I have to:
- Activate Bluetooth on OCTC 2
- Activate Bluetooth on Mac
- Go to the Mac Bluetooth proprieties and Connect OSTC 2
-> OSTC will be "Connected" when in use and "Not connected" when in standby
- In OSTC Companion v1.200.0 I have to set the OSTC2 computer and in settings choose the port "tty.OSTCxxxxx-SPP"

I also installed FTDIChip driver v2.3 (2015-04-15) for OSTC 2C, but I'm not shure if Bluetooth still needs it.

-> OSTC 2 Bluetooth connection resets after few minutes, so I have to re-enable it if needed

N.B. The last MacDive released today has OSTC 2 bluetooth Log Download using it's drivers

Boris

domino_x · Post by **domino_x** » Saturday 15. August 2015, 21:06

Thanks Boris so you have been able to update your firmware?

steficic Wrote:
> I also installed FTDIChip driver v2.3 (2015-04-15)
> for OSTC 2C, but I'm not shure if Bluetooth still
> needs it.

This is not necessary and only required for USB OSTC's.

Regards,
Matthias

domino_x · Post by **domino_x** » Saturday 15. August 2015, 21:12

I tried your way Boris but It is still impossible for me to upload the firmware... Matthias any idea? It was much easier with the USB cable

glance · Post by **glance** » Sunday 16. August 2015, 21:58

Use a good bluetooth dongle. My mac have a crappy built in bluetooth thingie wich is un-usable. I use €7 usb-dongle which works great.

Make sure the battery is fully charged.

Keep your device and dongle close.

//Anton

tnr77 · Post by **tnr77** » Monday 17. August 2015, 08:41

good morning

I bought the new ostc2 with bluetooth connection.

I can not connect my OSTC with 2 pc using windows .. via bluetooth ..
the device is associated, but then does not exchange data.

You know how to update it.? to com port corresponds Bluetooth connection?
more buttons are very hard .. thanks

tnr77 Wrote:
-------------------------------------------------------
> I can not connect my OSTC with 2 pc using windows
> .. via bluetooth ..
> the device is associated, but then does not
> exchange data.

Please read the thread above (I merged your thread into this one) and try to explain the issues a bit more detailed. Something like error messages, your system and so on...

regards,
Matthias

domino_x Wrote:
-------------------------------------------------------
> idea? It was much easier with the USB cable

Not for us, unfortunately. We got computers with non-working USB ports and ask ourselves what happened.

Then we saw the cable the user used...

[img]file.php?6,file=744,filename=Resize_of_P8176029.JPG[/img]

Compared to this some Bluetooth issues are not a big deal. Since we use the exact same tools to update the units here (With MAC and Win7/Win10 computers - no special tools, no special software) I can guarantee the Bluetooth parts in the OSTC's are working. Due to the big amount of different configurations (OS, Bluetooth chipsets and other software installed) there are cases where connection may be difficult.

I can assure you we test before shipping - actually I test most of the units by myself.

regards,
Matthias

tnr77 · Post by **tnr77** » Monday 17. August 2015, 09:27

I MUST SAY THAT AGAIN ONLY until connected? BOATLOADER2 WITH WHAT SHOULD I DO?

It is the digit buttons HARD JUST A PROBLEM OF UPDATING?

tnr77 · Post by **tnr77** » Monday 17. August 2015, 09:37

I tried to use my bluetooth with celluar and data exchange without problems and quickly ... is clearly not a problem of my pc ..

tnr77 Wrote:
-------------------------------------------------------
> I MUST SAY THAT AGAIN ONLY until connected?
> BOATLOADER2 WITH WHAT SHOULD I DO?

No, you don't need the "Bootloader v2", you need the companion. Please check this link on how to update: read.php?6,14509

regards,
Matthias

tnr77 · Post by **tnr77** » Monday 17. August 2015, 12:45

thanks for the tips

tnr77 · Post by **tnr77** » Monday 17. August 2015, 14:02

I installed the software as was suggested companion.

I try it says it can not find the door I go about setting tells me that detects the display device asks me if I have the drivers installed ftdi vcp I click and sends me on a screen with a series of links .. which I download ?!

You need to pair the device with the computer first. You do not need FTDI drivers at all.

regards,
Matthias

tnr77 · Post by **tnr77** » Monday 17. August 2015, 14:23

THE DEVICE AND 'ASSOCIATE !!!

tatti · Post by **tatti** » Sunday 23. August 2015, 12:30

@tnr77:
I had the same problem. I even bought a second Bluetooth-Dongle because I thought the dongle was the reason.
In my opinion it's a compatibility problem on PC with Windows 7 or 8 and probably also with Windows 10.
Try the compatibility troubleshooter of your Windows system and let the program run on your program file "OSTC Companion.exe".
I tried several possibilities and now Companion is working fine.

Regards

Ramamara · Post by **Ramamara** » Sunday 23. August 2015, 16:00

I can confirm also in my case that the PC/MAC bluetooth work somehow and that we assume the problems on OSTC side.
Even on virtual windows on MAC Yosememite the blutooth up/downlink works fine for speakers, mics, keyboards, mouse, Windows phone file share (up and download) and and and.
May be the MACs are well known for their crappy design, but in these cases they work.
I also tested on other windows machine with several software. All the same outcome.
Other than OSTC devices work ok.

AMM2T · Post by **AMM2T** » Monday 12. December 2016, 19:07

I also have an OSTC2, and just cannot get it to work either with Companion or Subsurface. It shows as paired with my windows 10 desktop computer, and I have tried several different bluetooth dongles, but I always get a 'writeblock error' whichever port I use. This is really exasperating, as I am unable either to update the firmware, or download divelogs.

AMM2T Wrote:
-------------------------------------------------------
> I also have an OSTC2, and just cannot get it to
> work either with Companion or Subsurface. It shows
> as paired with my windows 10 desktop computer, and
> I have tried several different bluetooth dongles,
> but I always get a 'writeblock error' whichever
> port I use. This is really exasperating, as I am
> unable either to update the firmware, or download
> divelogs.

Hi AMM2T,

Please try the following:
- Goto to Setup -> Reset Menu
- Choose "reboot" and confirm
- When the "Play" button shows, repeatedly press the right button until the Bluetooth icon appears

-> That will have the Bluetooth chip resettet. Make sure to re-pair the unit after that.

regards,
Matthias

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