OSTC2N Piezo Button Stopped Working

[buxtonmarauder]

Sadly, the right hand button on my OSTC2N appears to have stopped working.

I conclude this to be a physical issue with the piezo mechanism under the button because I can still turn on the computer using the left hand button and get the 'Menu' option to pop up, but then I cannot select it using the right hand button.

Matthias (or anyone) can you advise me on the quickest resolution for this because I need it fixed for a trip to France in early October !

Thanks

JP

[kaheksa]

Some say that a soak in fresh water and silicone spray make piezos work better. Dont know how

[sailor]

Hello,

try tapping the button with your finger rather then pressing it.
My buttons work very hard when pressing them but work like a sharm when tapping them.

Reiner

[buxtonmarauder]

Thanks for the suggestions, but I only dive in fresh water with this unit, so not really applicable, and as for the pressure, I have tried many different pressures.. As I said, the left button works well, the right hand button no longer functions.

I'll email Matthius and see what he suggests..

[sailor]

I didnt't say press, I said tapp.

[sailor]

What was the outcome?

[Timpie]

Hello,

Yesterday I bought the OSTC 2 in BOOT Dusseldorf.
I have the same problem with my right button.
The left one ik can easy tap but the right one ...
The right one i have to push really hard.
Some suggestions?

Thx
Tim

[buxtonmarauder]

Only just seen this..

The outcome was it is/was a known fault but as the unit was out of warranty HW would not replace the button or unit FOC. I was offered an upgrade to a newer unit at 50% discount, which I accepted. So far I am happy with the replacement unit.

[sailor]

Timpie, as you just bought it get in touch with HW.